Equinox hotel groupon7/3/2023 ![]() ![]() ![]() We raised the issue with management, and were given a nonsense explanation. There was also a persistently bad odour in many areas of the first floor-most likely the result of a frozen waste pipe. A cold shower after a storm during a blizzard, in a hotel where you have to walk outside to get to and from the spa, pool and well-appointed fitness centre, is an unwelcome shock to the system. (I can think of many solutions, and I don't even work there.) Another annoyance was the complete lack of warm water in the showers at the spa. They should either solve the problem, or they shouldn't rent out those rooms. The hotel has had many, many years to figure out that the first floor rooms are punishingly cold during very cold weather. Cold weather in Vermont in the winter is not a surprise. ![]() The problem wasn't just in our room-as the hallways on the first floor were all freezing. After a second freezing night, we were finally moved to a much warmer room on an upper floor. We asked for the heating to be addressed after the first night, and they tried one remedy to reduce the draft. At night, any body parts that weren't covered by several blankets froze. The floor was so cold that we had to wear boots in the room. The wind essentially blew through the walls and windows, right into the room, overpowering what passed for a heating system. It was bitterly cold out when we were there (-15 degrees F or colder). The problem is that the infrastructure of the hotel cannot handle the cold. The hotel is in a beautiful setting picture-perfect Vermont. The service at this hotel is excellent-very courteous and friendly. ![]()
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